In general:
Free cancellation up to 30 days before arrival. For cancellations from 29 to 15 days before arrival we keep the deposit as handling fee. From 14 to 7 days 80% of the total amount are calulated as cancellation fee. In case of cancellation from 7 days before arrival, late arrival or early departure we charge the full amount. In order to prevent trouble we suggest you to conclude our Oberraindlhof-holiday service directly with us.

In case of Corona:
We have all learned some lessons from the Covid pandemic and know how quickly circumstances can change. Therefore, there is no question for us that we refrain from cancellation costs in the event of cancellations due to closed borders beacause of the corona pandemic or quarantine duty. We are happy to credit the down payments made to us for 1 year.
We cooperate with the cancellation insurance "Europäische", which protects also against Corona-illness or quarantine. Please check here for further informations.
For general informations about our travel insurance please click HERE.

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The following events are covered as reasons for trip cancellation or interruption:

Medical reasons

• death of the insured person;
• unexpected serious illness, serious bodily injury caused by an accident, unexpected acute onset of an existing illness or consequence of an accident, fracture or loosening of  implanted joints or adverse reactions to a vaccination;
• premature birth or unexpected, severe pregnancy complications up to and including the
  35th week of pregnancy. The start of pregnancy is only insured if the insurance was taken out within 3 days of booking the trip at the latest

Reasons related to work and education

• loss of employment through no fault of the insured person as a result of termination of employment by the employer;
• short-time work of the insured person as a result of non-seasonal economic difficulties of the company at which the insured person is employed if, as a result, the regular gross salary is reduced by at least 35% for a period of at least three consecutive months;
• conscription of the insured person into basic military or civilian service, provided that the competent authority does not accept the travel booking as a reason for postponing the conscription;
• failure of the insured person to pass the school-leaving certificate examination, or a similar final examination following a school course of at least 3 years' duration immediately prior to the travel date of the trip that was booked before the examination;

Family reasons

• unexpectedly occurring serious illness, serious bodily injury caused by an accident, unexpected acute onset of an existing illness or consequence of an accident, fracture or loosening of implanted joints or death (including suicide) of a family members, as a result of which the presence of the insured person is required;
• filing of the petition for divorce or dissolution (in the case of separation by mutual consent, the corresponding petition) at the competent court or abandonment of the joint place of residence before the insured joint trip of the spouses or partners affected;
• dissolution of cohabitation (that has lasted for at least six months) before the insured joint trip of the cohabiting partners affected (affidavit of the cohabiting partners affected is required

Crime and property damage

• significant material damage to the property of the insured person at one of his or her places of residence as a result of an Act of God (flood, storm, etc.), fire, burst water pipe or criminal act committed by a third party, as a result of which the presence of the insured person is necessary;

Other reasons

• receipt of an unexpected court summons by the insured person, provided that the competent court does not accept the travel booking as a reason to postpone the summons.
• COVID-19 and insurance cover: information

No cover is provided, for example, if the reason for trip cancellation had already occurred or was foreseeable at the time that the insurance was taken out or the reason for trip curtailment had already occurred or was foreseeable at the time the trip started;

The contractual basis are the EUROPÄISCHE travel insurance conditions (Hotel Industry) 2021 (ERV-RVB Hotel Industry 2021).