For questions on the company’s privacy, our privacy offices can be reached by post, e-mail, or telephone.
We cannot help you in the search for your perfect accommodations without some information from you. For this, we will need the information that has been or is to be provided by you, such as your name and the names of those traveling with you, your e-mail address, and your payment information. When booking accommodations, we may ask for your address, phone number, date of birth, and possible preferences. We ask that you provide health-related information by telephone.
The purpose of transferring your information is to complete your bookings with your accommodations of choice and to convey your information to the respective providers. Your information will be provided to the people supporting us if necessary for the completion of the booking. Such recipients include financial institutions and communications providers. Their headquarters are located within the European Economic Area or in other countries that have been deemed data-secure. We do not sell or rent out your information.
As a rule, you usually do not book an accommodation just for yourself, but also for companions whose information you also provide us at the time of booking. This is also the case if you make a booking for someone else. In some cases, you may use our platform to share information with others (such as with referral programs). Information on the data processing is listed separately there. We hereby inform you that it is your own responsibility for the people whose personal information you have provided to us to have correspondingly agreed to this.
Providing personal information within the framework of bookings is necessary because otherwise, the agreed upon services cannot be provided. The legal basis for the aforementioned data processing is the fulfillment of the agreed upon services for which the party is the affected person or else for which the processing fulfills a legal obligation (Art. 6, Sec. 1, subsec. b and c of the General Data Protection Regulation (GDPR). The data are processed and/or stored until they are no longer applicable.
When you visit our website (or apps), it is possible that we process some data automatically. This possible data could include: the IP address, date, and time of your visit; your hardware, software, and/or browser type, the operating system of your computer, the version of an app, your language settings, and information about clicks and which sites you visited. If you use our services with your mobile device, it is possible that we process some further data: the type of your mobile device and operating system, device-specific settings and properties, your geographical location, information about app crashes, and other system activities. The legal basis for this processing is the fulfillment of the agreed upon services or the technical necessity of the processing or of our legitimate interests, namely, traceability and optimization of our services, whereby the interests or basic rights of the affected party do not take precedence (Art. 6, Sec. 1, subsec. f of the GDPR). Within the context of the latter legal justification, the affected person has a right to object with an interest taking precedence; for details, see the rights of the affected party below. The data are processed and/or stored until the cited purpose is no longer applicable.
We process your personal information with the support of processing partners which support us by providing our services (such as web hosting, e-mail newsletter distribution, etc.) These processing partners are obligated to strictly protect your personal information and may not use your personal information for any purpose other than providing our services. Furthermore, your personal information will only be passed on to service providers that are typical within business such as banks (if you receive money transfers), tax advisors (if you are part of our accounting), distributors (if you receive mail from us), etc. which, on their part, are subject to the provisions under privacy laws.
Fields: name, address, e-mail address, other form fields Once you have filled in and sent a contact form, the personal information that you provided will be processed by the person responsible under privacy laws in order to answer your inquiry based upon the consent you have given by submitting the contact form. There is no legal or contractual obligation to provide personal information . Choosing to not provide personal information simply means that your inquiry will not be sent to us and we will not be able to process it. You have the right to withdraw your consent in writing at any time form. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn.
Further processing of the data which is consistent with the original purpose of processing on the same legal basis for the purpose of direct marketing in forms not subject to consent, including for example the addressed postal delivery of advertising, is carried out until consent is revoked. In that case, the data is forwarded to the shipping provider. You have the right to revoke your consent to the use of your personal information for the purpose of direct advertising at any time; for details, see the rights of the affected party below. If consent is revoked, your personal information will no longer be processed for the purpose of direct advertising.
It is possible to prevent our website from collecting your user data by activating the “Do Not Track” function in your web browser. Your web browser will then send a “Do Not Track” signal to all websites, including ours. You can prevent all websites from collecting your user data by downloading the following extension and installing it on your computer: https://tools.google.com/dlpage/gaoptout?hl=en You can prevent only our website from collecting your user data via Google Analytics by clicking on the following link. This places an opt-out cookie on your computer, which prevents data being collected from you if you visit this website again. Disable Google Analytics
For the purposes of technical monitoring and increased security, this website processes the following personal information in a server log file. This processing is based on the principle of overriding legitimate interest of the person/company responsible (technical security measures). • content accessed • date and time the file was accessed (""time stamp"") • browser type and version • operating system used • site from which the file was accessed (“referrer URL”) • IP address • host name These data are saved in personalized form only temporarily for a period of four hours. After that, the IP address and the host name are anonymized.
Our administrative, technical, and physical security measures are continuously being improved by us to provide protection of your data against unauthorized access, loss, destruction, or change. The security measures include firewalls and data encryption as well as access control to shared information.
You have the right to information on which personal information has been collected and, under certain circumstance, to request that this information be corrected or deleted as well as to limit the use of your personal information. If the processing of your personal information is based on your consent or an agreement which has been concluded with you, you also have the right to request that this data be sent to you. You have the right to withdraw any consent you have given for your data to be processed. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn. You have the right to object to the processing of your personal information for the purposes of direct advertising or with a predominantly legitimate interest. In that case, your personal data will no longer be used for direct advertising. For the exercising of your rights as an affected person, please consult the contact information that is listed at the very to of the Declaration on the Protection of Personal Information. Furthermore, you have the right to submit a complaint to the Privacy Protection Authority, specifically in: Germany: Deutsche Bundesbeauftragte für den Datenschutz und die Informationsfreiheit, Husarenstr. 30, D-53117 Bonn, email@example.com Austria: Austrian Data Protection Authority, Wickenburggasse 8, A-1080 Vienna, Austria firstname.lastname@example.org Italy: Il Garante per la protezione dei dati personali, Piazza di Monte Citorio 121, I-00186 Roma, email@example.com